2go charges ₦30 for retrieving of account password. Using the number you used to open your account, send an sms with message content "2GO PIN" or "2GO PASSWORD" to "32120". To retrieve your password for free, visit www.2go.im with your phone browser and click on Get Help and select Kenya as your country. Click On "I forget My Password/PIN" Option And You Will Be Asked To Provide Your Mobile Phone Number. You Must Enter Your Phone Number With International Format. For e.g If Your Phone number Is "08066445973", You Will Have To Enter It Like This "2348066445973, Then Click On The Proceed Button As Shown On The Picture Below.

You Will Receive An SMS On Your Phone Within 30 seconds Containing Your 2go Username and Password.